ONE: INTRODUCTION, BACKGROUND AND OVERVIEW
TWO: THE ASSESSMENT FRAMEWORK
THREE: THE ’10,000 FOOT’ VIEW FOR THE OWNER-MANAGER
FOUR: THE ’10,000 FOOT’ VIEW FOR THE EXTERNAL ASSESSOR-CONSULTANT
FIVE: ASSESSING A COMPANY’S CAPACITY TO GET PEOPLE TO JOIN
SIX: ASSESSING A COMPANY’S CAPACITY TO GET PEOPLE TO STAY
SEVEN: ASSESSING A COMPANY’S CAPACITY TO GET PEOPLE TO PERFORM
EIGHT: ASSESSING A COMPANY’S CAPACITY TO GET PEOPLE TO ADAPT TO CHANGE
NINE: DIAGNOSIS SUMMARY AND ACTION PLAN
TEN: MONITORING AND FOLLOW-UP ASSESSMENTS
