Our forays into the world of training and development taught us that many "training" problems are really organizational problems. The newly "trained" manager who goes back into the same old environment soon reverts back to the same old behaviours.
So we learned how to diagnose the organization.
THE QUESTIONNAIRE: We now have a data bank consisting of hundreds of items of core organizational items that we have gathered from our own work and that of others. Usually we select from the bank, items that might apply in a given situation. For each item we usually ask how important it is to organizational success and how the organization is performing on the item.
The questionnaire is typicaly completed by all members of an organization if possible but in larger organizations we use representative samples.
THE ANALYSIS: The data is first analysed in the usual way including a distribution of the results over the rating scales along with means and standard deviations. A scoring system separates the trivial from the critcal. A 'clustering system' groups items into categories.
THE REPORT: In most applications, one report on the entire surveyed population suffices but in large organizations we find ourselves issuing multiple reports. Often we are asked for a report for each organizational unit. The contents of a typical 15 to 20 page report would be..
an Executive Summary usually with recommendations for action on top priority issues.
a "TOP TEN' ITEM highlight
FULL DATA SUMMARY
CLUSTER REPORTS including core items such as Service Delivery, Culture, Strategic Direction, Leadership, Management, Directing, Supporting, Problem-Solving, Financial Management, Human Resource Management, and do staff know "How they fit in?" and "What is their role?",.
We also leave room for organization-specific questions.
THE OUTCOME: Out of the survey process comes a preliminary change agenda that targets the high priority issues. The agenda is tested with the client and adjusted based on feedback. Then we help implement.
You can purchase a Diagnosis package on our Shopping Page and you can even fill in the questionnaires OnLine once you have a password. You will find a trail version of the OnLine Diagnostic Questionnaire if you follow this link.
