How involved are frontline management in staffing?
Frontline manager involvement with staffing is non-existent or haphazard.
Company aware of need to develop staffing competencies of frontline management.
Company involves competent frontline managers in staffing.
Company uses outstanding leaders and managers as means of attracting staff.
STAY
an organiz-
ation
where people
want to
stay
Who are the internal ‘leaders of choice’ and what makes them so? How easy is it to get to work for them?
Company unaware of who the internal ‘leaders of choice’ are.
Company aware of need to identify ‘leaders of choice’ and understand what makes them attractive to staff.
Company works at providing every employee with a leader/manager that they can enjoy working for.
Company provides frontline staff with leaders and managers who make them want to stay with the company.
PERFORM
an organiz-
ation
where
people
want to
contribute
How effectively is performance managed day to day?
Company unaware of the impact of leader behaviour on employee performance.
Company aware of the impact of leader behaviour on employee performance and working to improve.
Company has a performance management system and trains leaders to manage performance.
Company encourages and rewards leaders who lead staff to high levels of performance.
ADAPT
an organiz-
ation
where
people
willingly
adapt to
change
How effectively is change managed when change is required?
Company unaware of the impact of leader behaviour on employee acceptance of change.
Company aware of the impact of leader behaviour on employee acceptance of change and working to improve.
Company uses frontline leaders to help gain acceptance of change and stimulate contribution of ideas.
Company encourages and rewards leaders who build staff commitment to change and innovation.
One of the most important determinants of how employees feel about their workplace is the behaviour and attitudes of frontline managers and supervisors. The table below shows how we assess frontline management. There are four levels in the grid extending from 'Entry Level' to 'Workplace of Choice'. Where does your company score?
OVERALL
The way the person in charge of frontline staff is perceived.
Frontline managers put in place with no apparent plan..
Company aware of need to develop frontline management.
Frontline managers have both people skills and technical competence.
OVERALL
Company provides frontline staff with outstanding leaders and managers.
WORKPLACE OF CHOICE
