WHAT IS A CONSULTING SKILLS WORKSHOP? A consulting skills workshop is a combination of classroom instruction, case studies, and guided, practical application tasks designed to help individuals and teams develop the competencies necessary to help clients solve problems or exploit opportunities. The workshops consist of a number of modules that can be configured in many different ways depending on need. WHAT ARE CONSULTING SKILLS? Most successful consultants have two basic sets of skills, knowledge and abilities. The first set is derived from the professional or technical field in which they consult such as accounting, engineering, human resources, management, agriculture community development or whatever. We do not normally deal with these in our consulting skills workshops. Participants are expected to bring them. The second set of skill are those that allow the first set to get utilized in an interaction with a client. These are.. · the relating skills that lead to a trusting relationship; · the discovery skills that help the client find and define the problem; · the presenting skills that allow the consultant to make his or her professional competencies accessible to the client; and · the supporting skills to help the client through the change process. It is this latter set of skills that form the core of our consulting skills workshops.
THE CONSULTING SKILLS MANUAL Accompanying the workshop is a popular Consulting Skills manual that is widely used even by organizations that have not participated in the workshops. It even serves as a text in a Canadian university business degree program. The manual has a fairly generic first part that consists of ten chapters dealing with all of the details of the consulting process that are common to all consultants. The second part usually consists of a custom-tailored toolkit put together for the particular type of consulting in which the workshop participants are engaged. The tools relate to each step in a six part consulting process that forms the structure for the workshop.
THE CONSULTING SKILLS MODULES There are twelve core modules for the program. A workshop might consist of an overview of all twelve modules, but it is more likely to consist of a few modules dealt with in depth followed by structured practice. The core modules are devoted to each of the six steps in the consulting process..
1. ENTRY or Making first contact with the client 2. CONTRACTING or building a "win-win" relationship 3. PROBLEM/OPPORTUNITY-FINDING: this is the analysis part of the process 4. SOLUTION/INNOVATION FINDING: this consists of setting goals, developing options and making recommendations and making choices 5. IMPLEMENTING: this module covers planning the work, and working the plan 6. EVALUATION and TERMINATING the relationship The other six modules consist of an introductory module, three modules on consulting style, one module on personality, and one that covers the entire six-step process. Participants typically complete a questionnaire on themselves and have several other people fill out questionnaires on them in preparation for the workshops.
WHO PARTICIPATES IN THIS KIND OF WORKSHOP? This workshop has its origins in an assignment with the Caribbean Development Bank in response to a request to train small business counselors. Small Business Consultants in every Canadian province and in many countries of the world have since benefited from the program. Credit Union systems throughout Canada provide centralized consulting to their member credit unions, many of their consultants have been through the workshop. Child Guidance Workers, Agriculture field staff, Human Resource counselors, accountants, Management consultants, aboriginal development workers and international development workers have been among the diverse groups of participants.
In 2001/2002 the Institute Of Internal Auditors offered three sessions to its members and others in the consulting community in Winnipeg and Ottawa. Plans are underway to take this program to institute members in Saskatchewan.
HOW MUCH WILL IT COST? Instruction fees are based on the number of classroom days involved. Materials such as manuals, tests, readings and instruments are priced by the number of participants. Additional costs would typically be for travel and living. Our proposal to you would be very specific as to costs.
HOW DO WE GET STARTED? The first step is usually a conversation between a SEQUUS Director and you. You will provide your needs, wants, hopes, expectations, conditions and constraints. We will respond with a proposal to meet your situation. We build from this base until you are satisfied.
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